When I try to print from my computer the paper feeds but there is no print

[jessseaca]

printing

[VikramTheGreat]

Hi @jessseaca,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP printer feeds paper but doesn’t print anything, here are the most common causes and how to fix them:

Step-by-Step Fix

1. Check Ink or Toner Levels

• Open the HP Smart app or printer control panel.
• Check if any cartridges are empty or low.
• If using ink, try replacing or reseating the cartridges.

2. Run Printhead Cleaning

• On the printer screen or HP Smart app:
  • Go to Settings > Printer Maintenance > Clean Printhead.
  • Run the cleaning cycle and try printing again.

3. Print a Test Page

• This helps confirm if the issue is with the printer or the computer.
• On the printer: Settings > Reports > Print Quality Report or Test Page.
• If the test page prints fine, the issue is likely with the computer or software.

4. Check Printer Settings on Your Computer

• Make sure the correct printer is selected.
• Go to Control Panel > Devices and Printers (Windows) or System Settings > Printers (Mac).
• Right-click your printer > Printer Preferences > ensure it's not set to “Print to file” or “Use only black ink.”

5. Update or Reinstall Printer Drivers

• Go to HP Support and download the latest drivers for your model.
• Uninstall the current printer from your computer and reinstall it using the updated software.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support