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Laser Jet Pro MFP M148dw; Error message when trying to print documents received via email or internet. I can print documents originating with my computer (Laptop). Error message says "Printer offline." Yet in HP Smart it shows the printer and model. How do it get it to print?

1 REPLY 1
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Hi @DavidMc33,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like your HP LaserJet Pro MFP M148dw might be having trouble maintaining a connection when printing from certain sources. Here are some steps to troubleshoot and resolve the issue.

 

Check Printer Status:

  • Ensure the printer is turned on and connected to the same network as your laptop.
  • Make sure there are no error messages or warnings on the printer’s control panel.

Verify Network Connection:

  • Check if the printer is connected to the network by printing a network configuration page from the printer's menu.
  • Confirm that your computer and printer are on the same network.

Restart Devices:

  • Restart your printer, router, and computer to refresh their connections.

Update Printer Firmware:

  • Ensure your printer’s firmware is up to date. You can check for updates using the HP Smart app or on the HP support website.

Reinstall Printer Drivers:

  • Go to the HP support website, download the latest drivers for your model, and reinstall them.

Check Printer Settings in HP Smart:

  • Open the HP Smart app, go to "Printers," and make sure your printer is selected as the default.
  • Verify that the printer status is shown as "Ready" or "Online."

Check Print Queue:

  • Go to your computer’s "Printers & Scanners" settings, select your printer, and check if there are any documents stuck in the print queue. If so, clear the queue and try printing again.

Adjust Printer Settings:

  • Sometimes, changing the port settings can help. Go to "Devices and Printers" on your computer, right-click your printer, select "Printer Properties," go to the "Ports" tab, and ensure the correct port is selected.

Network Troubleshooting:

  • If you have changed your network settings or router recently, ensure that the printer is still properly connected and has a valid IP address.

Print from a Different Source:

  • Try printing from a different application or website to see if the problem persists. This can help determine if the issue is specific to the source you're printing from.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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