When Printing jpegs - your printer has experienced an unexpected configuration problem 0x8007007e

[dnemecek]

Hello.

My HP Envy Photo 6252 prints pdfs, but it won't print jpegs. When I try to print a jpeg, I get the message, "your printer has experienced an unexpected configuration problem 0x8007007e". 

I tried moving a printconfig.dll from one folder to another based on what I saw in some YouTube videos, but that did not fix the problem.

Any suggestions?

[sandytechy20]

@dnemecek

Welcome to the HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver:-

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[dnemecek]

Thanks for responding, but that didn't work. Looks like I'll need to call customer service. I've tried a lot of potential solutions, none of which work.

[sandytechy20]

@dnemecek

I request you to talk to HP's support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.