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‎02-25-2023 03:42 AM

HP Recommended
Product: HP OfficeJet Pro 9012e All-in-One Printer
Operating System: iOS

When finishing the setup on the iPhone app I am getting error UU_400_EB000A9900 and I am unable to finish the setup. Did anyone ever get the same error please and how did you resolve it?

Category:
16 people had the same question
5 REPLIES 5

‎02-28-2023 08:20 AM

HP Recommended

@DanielBugeja 

 

Welcome to the HP support community.

 

Where are you getting this error?

Which application are you using to set up the printer?

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎03-01-2023 10:43 PM

HP Recommended

Good morning Sandy. Thanks for getting back to me.

I am getting the error on the HP Smart iPhone application.

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‎03-15-2023 10:45 AM

HP Recommended

@DanielBugeja 

 

Uninstall and reinstall the HP Smart app to fix the issue.

Here are the steps:- Click here

 

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

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‎03-16-2023 04:00 AM

HP Recommended

Good morning Sandy.

 

After rebooting the printer about a dozen times and uninstalling and reinstalling the iPhone application three times to no avail, last week I managed to finally complete the setup without doing anything different from before.

 

So the problem is now solved but I cannot identify what I did to solve the problem.

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‎03-16-2023 04:10 AM

HP Recommended

@DanielBugeja 

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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