White strip at the end of the photo

[Peto246]

Hello,

when I print a photo (any format - I mainly use 4x6 inches), there is a white band at the end of the photo.
It leaves 1 cm of print from the top and a 1 cm white strip remains at the end.
I think the printer prints before it takes the paper.

Can you help me?

[Valsimot]

Too heavy paper. If you print on plain paper how does then print?

[Dragon-Fur]

@Peto246 

Welcome to the HP Community --

The good news is that this result is not caused by the printer needing a larger margin along one edge (true for the DeskJet models).

Some of the places to (re)check:

• If you have checked all the rest (below and anything else you have tried) -- if you have not done so, Restart Everything, including the router that controls the network.  Can't stand it?  Restart at least the printer and the computer.

• The printer supports decent quality (prefers HP) photo paper to 250 gsm.  Heavier paper, if it does not outright balk or fail might result in odd behavior.  Example Reference:  HP Smart Tank Printers - Margin shift is seen with HP Premium Glossy Plus Photo Papers 

• The printer might need to be cleaned or Reset.  So far I've not run across the cleaning instructions -- most of the Troubleshooting > Topic Printing documents include how to "Reset" the printer, including the "Carriage jam" document in subtopic "Jams".
  

• The settings might not actually match the intent.  That is, the printer paper size and type must match the job setup paper size and type.  If the job is not configured properly, the results -- again, if they don't fail -- might be unexpected.

Example

User Guide 

Load Paper - Page 29

and

Adjust the Paper Size / Type settings in Tray and Paper - Page 15

Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10

Example - Job Configuration

"Notes - Paper Sizes"

4x6 in paper is not the same as Index card 4x6 in

HP_Smart_Win_Print_Photo_A4_All_5

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References / Resources

Print Margin Bottom (A4)	3.3 mm
Print Margin Left (A4)	3.3 mm
Print Margin Right (A4)	3.3 mm
Print Margin Top (A4)	3.3 mm

Key Media Sizes Supported (imperial)	Envelopes; Legal; Letter; 4 x 6 in
Key Media Sizes Supported (metric)	10 x 15 cm; A4; Envelopes
Mac Compatible	Yes
Max Dimensions (imperial)	16.83 x 17.35 x 7.82 in
Max Dimensions (metric)	427.54 x 440.73 x 198.55 mm
Max Number Of Copies	Up to 99 copies
Maximum Memory	128 MB
Media Size (facet)	Letter; A4; Legal; 4 x 6 in; Executive
Media Sizes Custom (imperial)	3.5 x 5 in to 8.5 x 14 in
Media Sizes Custom (metric)	88.9 x 127 mm to 215.9 x 355.6 mm
Media Types	Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	16 to 28 lb
Media Weight Recommended (metric)	60 to 105 g/m²
Media Weights Supported, By Paper Path (Imperial)	Plain paper: 16 to 28 lb; Envelopes: 20 to 24 lb; Cards: up to 110 lb; Photo paper: up to 66 lb
Media Weights Supported, By Paper Path (metric)	Plain paper: 60 to 105 g/m²; Envelopes: 75 to 90 g/m²; Cards: up to 200 g/m²; Photo paper: up to 250 g/m²

User Guide - HP Smart Tank 660-670 series / 710-720 series / 750 series

Sample Specs

Product Specifications for the HP Smart Tank 728 All-in-One (28Y90A) 

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP Smart Tank 720 series  

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[Peto246]

Hello

If i print on plain paper, the printer is printing correctly.

i use Epson Premium Glossy Photo 10×15 cm (4x6 inches) - 225 g/m2