• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-25-2020 01:38 PM

HP Recommended
Product: HP P3015

Hi,

I am attempting to upgrade my firmware for an HP P3015.  In downloading the firmware, I see that there is a .rfu and a .exe for firmware.  Why is this?

https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-enterprise-p3015-printer-series/3815797...

 

I looked over the readme file and maybe I missed it but I don't see why I need the .exe file.  All I want to do is remote into my printer, browse for my firmware file, and install.  Is there more to it than that?  I want to make sure since in my experience, firmware upgrades tend to make printers non-responsive where I need to restore all settings to default and reconfigure everything.  

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-25-2020 06:31 PM

HP Recommended

Found out that the .exe file is an option to upgrade the firmware by connecting your PC to the printer via USB.  The .rfu is the file you need to upgrade the firmware via the web.  

View solution in original post

Tags (1)
Was this reply helpful? Yes No
1 REPLY 1

‎08-25-2020 06:31 PM

HP Recommended

Found out that the .exe file is an option to upgrade the firmware by connecting your PC to the printer via USB.  The .rfu is the file you need to upgrade the firmware via the web.  

Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.