• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-17-2018 09:04 PM

HP Recommended
Product: HP Laserjet 1102w printer
Operating System: Microsoft Windows 10 (64-bit)

I have what seems to be the hopeless situation in which I cannot reinstall the driver for this printer. I have downloaded it several times but each time it extracts but goes no further. Somewhere I have read that when it extracts, it stores the file on the computer but I cannot find it.  If I connect the printer to the computer using the USB cable, it shows in my cd device and when I try to open it I get a message that the administrator has blocked it and talk to the administrator!!!

 

I asked the same question of the community before and had a reply but the item suggesting help for the non opening, I cannot find! I cannot find a phone number to call, nor to ch with a real person. The automaytic chat sends me in any directio9n but the direction I want to go!!

 

Can anyone help, please?

2 REPLIES 2

‎12-18-2018 12:34 AM

HP Recommended

Your other post is here with instructions to find the download after it extracts:

https://h30434.www3.hp.com/t5/LaserJet-Printing/My-HP-Laserjet-1102w-has-lost-its-driver-on-my-lapto...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎12-18-2018 11:27 AM

HP Recommended

I did not understand this reply!

One thing I did, since i felt you were impying that I had already had the solution, was to paste the address for the help into my browser to see what happened. The file was downloaded but it too will not install!!

I can install other programs on the computer so it has to be an HP problem I think!

I also watched the video from Microsoft on how to install a driver, I have not gone through those procedures in sequence but I have tried them all!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.