Windows 10 21H1 broke my printer - HP Officjet 5510

[mikecintel]

Hi Everyone,

I know this is an old printer (HP Officejet 5510 bought it since 2004) and beginning with Windows 10 v 1507 (2015) till Windows 10 v 20H2 (2020) my HP Officejet 5510 when I plug my USB printer into the computer it setup and automatically install the printer driver.  When I did a clean install of Windows 10 v 21H1 (2021) it has a problem and it can't detect the scanner.  It says scanner not found!  So I went to the printers and add a printer and clicked on this printer is not listed.  I found the HP Officejet 5510 and it says digitally signed and so I installed it. After I installed and then it says the file is NOT digitally signed and so it will not work.  So that means the drivers in Windows 10 v 21H1 is NOT COMPATIBLE with my HP Officejet 5510.

I had to DOWNGRADE to Windows 10 v 20H2 and then it will work.  Is there any to resolve this issue with Windows 10 v 21H1 and higher or do I have to write to Microsoft and have them fix this or my printer will no longer work with Windows 10 anymore with the version 21H1 or higher?

Thanks,

Mike

[Jay_G24]

Hi @mikecintel,

I'd like to help!

HP Officejet 5510 All-in-One Printer driver for windows 10 is not available from the HP website. However, you can install the printer with Windows built-in driver.

Refer -https://support.hp.com/in-en/document/ish_2224996-1993298-16.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[mikecintel]

Hi Jay,

Thanks, I have went to HP website and did all of that and it still does not work at all.  I add the built-in HP Officejet 5510 printer drivers and in the previous message this is what I said:

1.I went to the printers and add a printer and clicked on this printer is not listed

2.   I found the HP Officejet 5510 and it says digitally signed and so I installed it. After I installed and then it says the file is NOT digitally signed and so it will not work

Even though I added the print drive it will not work.  Do you have any other workarounds?

Thanks,

Mike

[Jay_G24]

Try the below steps to resolve the error-

Go to shut down your computer, then hold “Shift + Left Click” on the Restart option. Select Troubleshoot -> Advanced Options -> Start-Up Settings -> Restart -> Disable signature requirement. By putting Windows 10 into test mode, you should be able to install the drivers without issue.

Hope this helps!

Keep me posted!

[mikecintel · Accepted solution]

Hello,

 I had to reinstall the Windows 10 21H1 and just plugged in my HP Officejet 5510 and it automatically installed the drivers again.  I guess for some reason the Windows driver "corrupted" and it deleted something internally in the Windows system.  If I have a problem again I will open a new ticket.

Thanks for your help.

Mike

[Jay_G24]

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!