Windows 10 will not install printer driver. "Driver unavailable" "Element not found"

[acegreatpicks]

I have two computers at my small business that refuse to install a driver for a networked printer described below.  I have used HP Smart, Start Smart small and full, Print Doctor, attempted to install the driver manually through windows.  I attempted some registry manipulation suggested in forums that I have now restored due to ineffectiveness.  I have uninstalled all HP software and print drivers.  I have used windows update.  I have repaired the Windows 10 images.  Anything else I can try?

Model Name: HP OfficeJet Pro 9010 series
Model Number: 9018

Product Number: 3UK84A
Purchased: 9-15-2021 at Costco

[KrazyToad]

@acegreatpicks

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software again

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJP9010/HPEasyStart-12.1.03-OJP9010_49.7.4556_1_F... and follow the onscreen instructions

Thank you

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[acegreatpicks]

Thanks for the reply.  I have tried these steps. I contacted HP and they said it was a problem with windows so I performed a "Reset This PC" action with the option "Keep my files"- unfortunately  even after all of that, when I select the printer on my network and it attempts to install an error still pops up "element not found".

[KrazyToad]

@acegreatpicks

I suggest you try reinstalling the printer again using the Windows Built-In Driver after uninstalling the printer from root level once again

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and reinstall the printer driver using the Windows Built In driver and follow the onscreen Instructions

Link: https://support.hp.com/in-en/document/c01796879