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- HP Community
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- Printer Setup, Software & Drivers
- Windows Update Fails: Hewlett-Packard - USB - 58.2.1778.2317...

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08-16-2024 10:17 AM
Windows Update keeps trying to install Hewlett-Packard - USB - 58.2.1778.23178 (Install error - 0x800f020b) even though I no longer have the HP printer and I uninstalled the HP software and driver. I don't see any HP devices in Device Manager. How do I properly get it to stop? I don't want any workarounds to hide the update, I want HP to stop trying to install a driver for a printer that is no longer installed. Thank you.
Someone else had this exact same issue but HP did not help and locked the discussion:
Solved! Go to Solution.
Accepted Solutions
09-06-2024 10:41 AM
After working with Microsoft Support, here is the correct method to completely remove the driver:
1) Press Win + R or search for the Run system app.
2) Enter "printui /s /t2" and press OK.
3) You should see up to 3 HP drivers in the list. Click each one and click Remove. Select Remove Driver and Package.
Done! Windows Update should stop trying to install the driver.
Thanks a lot HP for not completely removing your drivers when we uninstall your app and remove your printers, and for being completely unavailable for support!
09-06-2024 10:41 AM
After working with Microsoft Support, here is the correct method to completely remove the driver:
1) Press Win + R or search for the Run system app.
2) Enter "printui /s /t2" and press OK.
3) You should see up to 3 HP drivers in the list. Click each one and click Remove. Select Remove Driver and Package.
Done! Windows Update should stop trying to install the driver.
Thanks a lot HP for not completely removing your drivers when we uninstall your app and remove your printers, and for being completely unavailable for support!