Windows update HP Printer driver problem (0x800f020b)

[BartR1]

Windows update HP Printer driver problem (0x800f020b)

[Raj_05 · Accepted solution]

Hi @BartR1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error code 0x800f020b on Windows typically indicates a problem with installing or updating drivers. Here are a few steps you can try to resolve the issue with your HP OfficeJet 3830 printer.

Check Windows Update: Ensure that your Windows operating system is fully up-to-date. Sometimes, driver updates are included in Windows updates. Go to Settings > Update & Security > Windows Update and check for any available updates.

Update Printer Driver Manually: You can try manually updating the printer driver. Here's how:

• Go to the HP Support website.
• Search for your printer model, the HP OfficeJet 3830.
• Download the latest driver available for your printer model and your version of Windows.
• Install the driver by following the on-screen instructions.

Use Device Manager: You can also try updating the printer driver through Device Manager:

• Press Win + X and select Device Manager.
• Expand the "Print queues" section.
• Right-click on your HP OfficeJet 3830 printer and select "Update driver."
• Choose the option to search for drivers automatically. Windows will attempt to find and install the latest driver for your printer.

Remove and Reinstall Printer: Sometimes, removing and reinstalling the printer can resolve driver-related issues:

• Go to Settings > Devices > Printers & scanners.
• Select your HP OfficeJet 3830 printer and click "Remove device."
• Restart your computer.
• Reconnect your printer and let Windows automatically reinstall the drivers.

Disable Antivirus/Firewall: Sometimes, security software can interfere with driver installations. Try temporarily disabling your antivirus or firewall and then attempt to update the printer driver again.

Run Windows Troubleshooter: Windows has built-in troubleshooters that can help identify and fix various issues. You can try running the Printer troubleshooter to see if it can resolve the problem.

Check for Printer Firmware Updates: Sometimes, printer firmware updates can also resolve compatibility issues. Check the HP Support website for any available firmware updates for your HP OfficeJet 3830 printer and follow the instructions to install them.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support