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‎05-10-2019 03:57 PM

HP Recommended
Product: Photosmart c6380
Operating System: Microsoft Windows 10 (64-bit)

With new computer HP Inspiron 5570 after printer Driver update for Photosmart c6380, have no access to scanner.  Driver does not provide HP Solution Center.  And Windows Scanner App does not recognize any scanner.  Any Ideas?  Or at least confirm Printer Photosmart c6380 is not compatible with Windows 10 for scanner operations.

3 REPLIES 3

‎05-10-2019 07:58 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can download the FULL featured software from this link:

 

https://support.hp.com/sg-en/drivers/selfservice/hp-photosmart-c6300-all-in-one-printer-series/35602...

 

Else, just try and see if this standalone scan software works for your printer:

 

HP Scan Extended

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎05-11-2019 02:46 PM

HP Recommended

Download of recommended driver did not help.  Tried multiple times.  Scan extended resulted in notice 1) Scanner not available being used be another 2) HP Image device not found

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‎05-11-2019 06:33 PM

HP Recommended

Hi,

Try a 3rd party software (VueScan):

Overview of VueScan
https://www.youtube.com/watch?v=TMmNjnFSKkM

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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