Wont print monochrome from photoshop

[DavePowell]

New printer, installed drivers three times.  It will not print monochrome from Photoshop, always uses color instead.

[Sneha_01]

Hi @DavePowell,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When dealing with a new printer that won't print in monochrome from Photoshop, despite having installed drivers multiple times, there are a few potential issues and solutions to consider. Here’s a step-by-step guide to help you resolve the problem:

**1. Check Photoshop Print Settings

Open Your Document:

• Open the document you want to print in Photoshop.

Open the Print Dialog:

• Go to File > Print to open the print dialog box.

Select Printer:

• Ensure the correct printer is selected in the Printer dropdown menu.

Check Color Settings:

• Click on Print Settings or Printer Setup (this might vary depending on your Photoshop version).

Set to Monochrome:

• Look for settings related to color management or print quality. Make sure that you set the printer to Print in Black & White or Grayscale. This is usually found in the Color Management section or Advanced options.

**2. Update Printer Driver

• Visit the printer Hp website and download the latest driver for your specific printer model. Make sure it’s compatible with your operating system.
• Uninstall the existing driver from your system. Go to Control Panel > Devices and Printers, right-click on the printer, and select Remove device. Then, reinstall the latest driver you downloaded.

**3. Check Printer Settings

• Go to Control Panel > Devices and Printers, right-click on your printer, and select Printer Properties or Preferences.
• In the printer preferences, look for a setting related to Print Quality or Color Options. Set it to Black & White or Grayscale.

**4. Verify Photoshop Color Management Settings

Access Color Settings:

• In Photoshop, go to Edit > Color Settings.

Check Color Management:

• Ensure that the color settings are set up correctly. You might want to select No Color Management if you’re having issues with color profiles.

**5. Check for Printer Firmware Updates

1. Visit HP Website:
   • Check if there are any firmware updates available for your printer model. Firmware updates can sometimes fix issues with printing options.

**6. Print a Test Page

1. Test Printer Functionality:
   • Print a test page from the printer’s settings to ensure that it can print in monochrome from other applications. This helps to determine if the issue is specific to Photoshop.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support