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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Wont print monochrome from photoshop

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09-06-2024 12:30 PM
Hi @DavePowell,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
When dealing with a new printer that won't print in monochrome from Photoshop, despite having installed drivers multiple times, there are a few potential issues and solutions to consider. Here’s a step-by-step guide to help you resolve the problem:
**1. Check Photoshop Print Settings
Open Your Document:
- Open the document you want to print in Photoshop.
Open the Print Dialog:
- Go to File > Print to open the print dialog box.
Select Printer:
- Ensure the correct printer is selected in the Printer dropdown menu.
Check Color Settings:
- Click on Print Settings or Printer Setup (this might vary depending on your Photoshop version).
Set to Monochrome:
- Look for settings related to color management or print quality. Make sure that you set the printer to Print in Black & White or Grayscale. This is usually found in the Color Management section or Advanced options.
**2. Update Printer Driver
- Visit the printer Hp website and download the latest driver for your specific printer model. Make sure it’s compatible with your operating system.
- Uninstall the existing driver from your system. Go to Control Panel > Devices and Printers, right-click on the printer, and select Remove device. Then, reinstall the latest driver you downloaded.
**3. Check Printer Settings
- Go to Control Panel > Devices and Printers, right-click on your printer, and select Printer Properties or Preferences.
- In the printer preferences, look for a setting related to Print Quality or Color Options. Set it to Black & White or Grayscale.
**4. Verify Photoshop Color Management Settings
Access Color Settings:
- In Photoshop, go to Edit > Color Settings.
Check Color Management:
- Ensure that the color settings are set up correctly. You might want to select No Color Management if you’re having issues with color profiles.
**5. Check for Printer Firmware Updates
- Visit HP Website:
- Check if there are any firmware updates available for your printer model. Firmware updates can sometimes fix issues with printing options.
**6. Print a Test Page
- Test Printer Functionality:
- Print a test page from the printer’s settings to ensure that it can print in monochrome from other applications. This helps to determine if the issue is specific to Photoshop.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support