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‎08-14-2021 06:46 AM

HP Recommended
Product: OfficeJet Pro 9020
Operating System: Microsoft Windows 10 (64-bit)

The blue-screen b305dff9 error also affected my 9020 printer.  It seems te be a widely spread issue.  I've numberous times tried to reset the printer, by disconnecting the mains supply, but the problem persists.  Frustrating.

 

How can I factory reset this printer?  Is a bugfix foreseen?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-17-2021 07:42 AM

HP Recommended

Hi @geennaam,

 

I'd like to help!

 

I understand you are receiving a "B305" error on the printer screen.

 

We can perform a factory defaults on the printer to resolve the issue

 

To restore the printer to the original factory defaults

 

1.From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-17-2021 07:42 AM

HP Recommended

Hi @geennaam,

 

I'd like to help!

 

I understand you are receiving a "B305" error on the printer screen.

 

We can perform a factory defaults on the printer to resolve the issue

 

To restore the printer to the original factory defaults

 

1.From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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