been stuck on joining the network for 20 minutes while setting up printer for the first time

[yu15]

I am setting up my printer for the first time, doing it through the HP Smart app on laptop. I've been stuck on the joining the network section for a good 20 minutes now despite the screen saying it'll only take a few minutes. 

[Nal_NR]

Hi @yu15,

Welcome to the HP Support Community. 

I understand that you are facing print setup issues. I’d like to help!

To provide you with an accurate solution, I'll need a few more details:

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE:
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Refer to this document and see how it goes. 

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