can not sign in directly to my account using HP Smart ap will not connect to the servers

[epstein_bob]

cannot sign into my account directly from HP Smart tried many times even though I am able to sign in when I pressed printables from the HP smart screen on the website but will not work from the app itself so I cannot use scan and other features from the HP smart app unless I sign in first.  Called tech they solved other issues I was having but not the sign in problems from HP smart

[A_Gayathri]

Hi @epstein_bob,

Welcome to the HP Support Community

I understand you are facing an issue unable to sign in to HP Smart App. your HP OfficeJet Pro 8720 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP printer setup (HP Smart app)

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[epstein_bob]

more problems I cannot even download hp smart app from the microsoft store in the first place

says it their problem is this an issue or not

[A_Gayathri]

@epstein_bob,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!