can print when using internet explorer but not when I use chrome

[nume450]

I have just installed a new printer (HP Envy 4522) and can print from IE but not from Chrome on my PC.  How do I fix this?

[DavidSMP · Accepted solution]

Hi @nume450,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with printing from Chrome while IE works. I I will be delighted to assist you here. 🙂

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a Chrome update?
• Did you try printing from multiple apps like Word, WordPad or Adobe reader?

For now please try these steps:

Please try to uninstall Chrome from Windows>control panel> programs and features.

• Then download the latest version of Chrome and check if the issue gets fixed.

Otherwise please follow these steps:

Please uninstall the printer software by following these steps:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• Restart the PC again.

Then create a new user account as an administrator from this link: http://hp.care/2rZfJBC

Later login to the new user account.

Then download the latest full feature driver from http://hp.care/2vCcN4d and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[nume450]

Thanks so much for your detailed response. I wasn't able to wait until today so had done an online chat with someone at HP who was able to resolve the issue remotely.  

But, the instructions you provided are great.

Thanks again

[DavidSMP]

Hi @nume450,

I read the quick response.  It was great working with you. You've displayed splendid commitment, excellent troubleshooting skills and a great attitude to try and resolve the issue. Kudos to you for a job well done. 🙂 I genuinely hope the product works great and stays healthy for a long time. 🙂

Now based on your previous post I gave the steps. Trust me I've done all I can to assist you by keeping your best interest in mind and the steps should do the trick for you. It has been a fabulous experience working with you and an absolute privilege to share this platform.

 To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps and the steps given by me match with the steps performed by chat support to fix the issue then please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheer