can't add HP OfficeJet Pro 9130e printer to print from websites using Microsoft Edge

[RhoKeeDoKee86]

I can't add HP OfficeJet Pro 9130e printer to let me print from any websites I'm on using Microsoft Edge.  That printer is included in the printers in the Microsoft Edge settings, and I can print the Microsoft Edge main tab just fine with the 9130e printer.  I can also print on that printer with Word, Excel or any other apps on my PC.  It just won't let me select that printer (doesn't even list it) when I'm using any website via Microsoft Edge tabs. 

[Max3Aj]

@RhoKeeDoKee86, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like your HP OfficeJet Pro 9135e printer is correctly installed and working with most applications, including Microsoft Edge's main tab. However, you're unable to print from specific website tabs in Edge because the printer doesn't appear in the print dialog.

Here are some steps to troubleshoot and resolve this issue:

Check Microsoft Edge Site Permissions

Sometimes, certain websites may restrict printing or Edge may have issues rendering the print dialog correctly.

• Open the problematic website in Edge.
• Click the lock icon in the address bar → Site permissions.
• Ensure there are no restrictions that might affect printing.

Try Printing Using Ctrl + P

Instead of using the website’s print button, press Ctrl + P to open the browser’s native print dialog. See if the printer appears there.

Reset Microsoft Edge Print Settings

Edge might have cached or corrupted print settings.

• Go to edge://settings/printing in the Edge address bar.
• Click Reset print settings.
• Restart Edge and try printing again.

Clear Edge Cache and Cookies

Corrupted cache can interfere with printing.

• Go to Settings > Privacy, search, and services.
• Under Clear browsing data, click Choose what to clear.
• Select Cached images and files and Cookies, then click Clear now.

Update Edge and Printer Drivers

Make sure both Edge and your printer drivers are up to date.

• Edge: Go to Settings > About Microsoft Edge to check for updates.
• Printer: Visit the HP Support site and download the latest drivers for the HP OfficeJet Pro 9135e.

Try Printing in InPrivate Mode

Open the website in an InPrivate window (Ctrl + Shift + N) and try printing. This disables extensions and cached data that might interfere.

Test with Another Browser

Try printing the same website using Google Chrome or Firefox. If it works there, the issue is likely specific to Edge.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support