cannot complete setup according to instructions

[afssjohn]

cannot complete setup according to hp instructions hp officejetpro 9125e

[VikramTheGreat]

Hi @afssjohn,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for your message. If you're unable to complete the setup of your HP OfficeJet Pro 9125e on Windows 11, here’s a step-by-step guide to help you resolve the issue:

1. Use the HP Smart App (Recommended)

HP requires the HP Smart app for setup and full functionality:

• Download it from the Microsoft Store:
  🔗 HP Smart - Free download and install on Windows | Microsoft Store
• Follow the on-screen instructions to:
  • Connect the printer to Wi-Fi
  • Install drivers
  • Register the printer (required for HP+ and Instant Ink)

2. Disconnect VPN (if active)

• If you're using a VPN, disconnect it before setup — it can block HP Smart from detecting the printer.

3. Reset Printer Network Settings

• On the printer’s touchscreen:
  • Go to Settings > Network Setup > Restore Network Settings
  • Then, restart the setup using HP Smart

4. Download Full Driver Package (if needed)

If HP Smart doesn’t work, install the full driver manually: 🔗 HP OfficeJet Pro 9125e All-in-One Printer Software and Driver Downloads | HP® Support

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support