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cannot complete setup according to hp instructions hp officejetpro 9125e

1 REPLY 1
HP Recommended

Hi @afssjohn,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for your message. If you're unable to complete the setup of your HP OfficeJet Pro 9125e on Windows 11, here’s a step-by-step guide to help you resolve the issue:

1. Use the HP Smart App (Recommended)

HP requires the HP Smart app for setup and full functionality:


2. Disconnect VPN (if active)

  • If you're using a VPN, disconnect it before setup — it can block HP Smart from detecting the printer.


3. Reset Printer Network Settings

  • On the printer’s touchscreen:
    • Go to Settings > Network Setup > Restore Network Settings
    • Then, restart the setup using HP Smart


4. Download Full Driver Package (if needed)

If HP Smart doesn’t work, install the full driver manually: 🔗 HP OfficeJet Pro 9125e All-in-One Printer Software and Driver Downloads | HP® Support

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

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