• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP OfficeJet Pro 8138e All-in-One Printer

the printer will not connect to my desktop. wifi and bluetooth are on. It tells me to use my printer touch screen but all my touch screen will say is to return to setup website

1 REPLY 1
HP Recommended

Hi @alohasteve0 

If the screen message appears just click the "?" question mark.

  • ferRX_0-1747703149867.png

Then click the Exit option

  • ferRX_1-1747703209696.png

 

Then follow steps from the next video to setup your Wifi printer:

>> https://www.youtube.com/watch?v=ZMsfuANzZjM&ab_channel=PrintersandScanners

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
This video shows how to set up the Wi-Fi of the HP OfficeJet Pro 8130eseries printers - 8132e, 8134e, 8135e, 8138e, and 8139e All-in-One Printer. This shows how to connect the printer to the home or office wireless network and then add into the iPhone for printing and scanning.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.