cant sign into hp smart

[ChaneyKent]

I just had a new ssd drive put in my laptop.  I am trying to sign into everything and download what I need.  I usually Scan through the hp smart app but it will not let me sign into my account and wont let me do anything until I do.  It gives me a message about cookies and/or the system clock.  I have updated both to no avail.

Any suggestions?

[Raj2111]

Hi @ChaneyKent 

Welcome to the HP support community.

I understand that you are facing an issue with your, I am glad to assist you today.

Please try these steps:

Check Network Connection:

• Ensure that your printer and the computer you are trying to scan to are on the same network.
• Verify that the network connection is stable and there are no issues.

Update Printer Firmware:

• Although you encountered an issue when trying to download the firmware from the HP website, you can try updating the firmware directly from the printer's control panel.
  • On the printer's control panel, go to "Setup" > "Printer Maintenance" > "Update the Printer" or a similar option.
  • Follow the on-screen instructions to check for and install any available firmware updates.

Reinstall HP Smart App:

• Uninstall the HP Smart app from your computer.
• Download the latest version of the HP Smart app from the official HP website and install it.

Restart Devices:

• Power off your printer, computer, and router.
• Wait for a few minutes, then power them back on.
• Check if the scanning issue persists.

Firewall/Antivirus Software:

• Check your computer's firewall or antivirus settings to ensure that they are not blocking the communication between the printer and the computer.
• Temporarily disable the firewall/antivirus and test scanning.

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility from the official HP website. This tool can automatically diagnose and resolve printing and scanning problems.

Check HP Smart App Permissions:

• Ensure that the HP Smart app has the necessary permissions to access the scanner on your computer.

USB Connection (if applicable):

• If your printer supports USB connection, try connecting the printer to your computer using a USB cable and check if scanning works.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj
HP Support