change Internet provider on my printer

[ElaineTheBoss]

ENVY 6458e cannot change  to new internet provider.

[A_Gayathri]

Hi @ElaineTheBoss ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you have changed the Internet provider (Wi-Fi network) for your HP ENVY 6458e All-in-One Printer, you'll need to reconnect it to your new Wi-Fi network. Here's how you can do it:
 

Method 1: Using the HP Smart App (Recommended)

Download HP Smart:

• Make sure the HP Smart app is installed on your device (Windows, macOS, Android, or iOS).
• If not installed, download and install it from the HP Smart website.

Prepare Your Printer:

• Make sure your printer is powered on.
• Reset the network settings by holding the Wi-Fi button and the Cancel button on the printer simultaneously for 5 seconds. The printer should enter setup mode with the Wi-Fi light blinking.

Open HP Smart App:

• Open the HP Smart app and sign in or create an HP account if needed.
• In the app, click Add Printer or the "+" icon.
• The app will search for printers in setup mode. Select your printer from the list.

Connect to New Wi-Fi:

• Follow the on-screen instructions to connect the printer to your new Wi-Fi network. Make sure your device is connected to the same Wi-Fi network as the printer.

Complete Setup:

• Once connected, the printer should be back online, and you’ll be able to print or scan.

Method 2: Using Wi-Fi Protected Setup (WPS)

Prepare the Printer:

• Reset the network settings by pressing and holding the Wi-Fi button and the Cancel button on your printer for 5 seconds.
• The Wi-Fi light should start blinking.

Use the WPS Button:

• Go to your Wi-Fi router and press the WPS button for 3-5 seconds.
• On your printer, press the Wi-Fi button within 2 minutes.
• The printer will automatically connect to the new Wi-Fi network.

Method 3: Using the Printer Control Panel (if applicable)

Go to Wireless Settings:

• On the printer’s control panel, navigate to Wireless Settings.

Set Up New Network:

• Select Wireless Setup Wizard or a similar option and follow the on-screen instructions to select your new Wi-Fi network.

Refer to this document: HP ENVY 6458e All-in-One Printer User manual 

HP printers - Wi-Fi connection is lost after router or network settings change 
Troubleshoot a Wi-Fi connection to an HP printer
 

I hope this helps. 

Take care and have a good day.

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