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HP Recommended

ENVY 6458e cannot change  to new internet provider.

1 REPLY 1
HP Recommended

Hi @ElaineTheBoss ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you have changed the Internet provider (Wi-Fi network) for your HP ENVY 6458e All-in-One Printer, you'll need to reconnect it to your new Wi-Fi network. Here's how you can do it:
 

Method 1: Using the HP Smart App (Recommended)

Download HP Smart:

  • Make sure the HP Smart app is installed on your device (Windows, macOS, Android, or iOS).
  • If not installed, download and install it from the HP Smart website.

Prepare Your Printer:

  • Make sure your printer is powered on.
  • Reset the network settings by holding the Wi-Fi button and the Cancel button on the printer simultaneously for 5 seconds. The printer should enter setup mode with the Wi-Fi light blinking.

Open HP Smart App:

  • Open the HP Smart app and sign in or create an HP account if needed.
  • In the app, click Add Printer or the "+" icon.
  • The app will search for printers in setup mode. Select your printer from the list.

Connect to New Wi-Fi:

  • Follow the on-screen instructions to connect the printer to your new Wi-Fi network. Make sure your device is connected to the same Wi-Fi network as the printer.

Complete Setup:

  • Once connected, the printer should be back online, and you’ll be able to print or scan.

Method 2: Using Wi-Fi Protected Setup (WPS)

Prepare the Printer:

  • Reset the network settings by pressing and holding the Wi-Fi button and the Cancel button on your printer for 5 seconds.
  • The Wi-Fi light should start blinking.

Use the WPS Button:

  • Go to your Wi-Fi router and press the WPS button for 3-5 seconds.
  • On your printer, press the Wi-Fi button within 2 minutes.
  • The printer will automatically connect to the new Wi-Fi network.

Method 3: Using the Printer Control Panel (if applicable)

Go to Wireless Settings:

  • On the printer’s control panel, navigate to Wireless Settings.

Set Up New Network:

  • Select Wireless Setup Wizard or a similar option and follow the on-screen instructions to select your new Wi-Fi network.

Refer to this document: HP ENVY 6458e All-in-One Printer User manual 

HP printers - Wi-Fi connection is lost after router or network settings change 
Troubleshoot a Wi-Fi connection to an HP printer
 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.