downloading driver then extracts and nothing happens

[jallenaz]

I have a laserjet P1102w that I need to reinstall the driver.  I download the file and open it and it extracts and then nothing happens.  I google that question and it took me here to others that had the problem and their solution was to go to the temp folder and find the latest 7z file and open the hpsetup.exe file.  That doesn't exist in either of the 7z files I have.  No setup exe files.  I tried doing this several days ago so I had two 7z files.and am just getting back to it with the same bad results.

I have also uninstalled my printer and the drivers that were in the computer previously and rebooted.

TIA for any help.

[asmita6658]

Hi @jallenaz

Welcome to the HP Support Community. 

Try these steps -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

If the issue still persists, try these additional steps -

1) Right-click on the Start or the Windows icon and open run. 
2) In the Run box, type %temp% and hit on "Ok". This will open the "Temp" folder.
3) Select "Date Modified" to "Today" and look for a 7z.... folder. 
4) Open the folder and look for a .msi file. 
5) Right click on it to install. 

Try running the downloaded file in compatibility mode. Once the driver is downloaded, right click on the download in the browser and then click on "Show in folder". Right click on "Properties" and then click on the "Compatibility" tab. Select, "Run this compatibility mode for:" - Windows Vista. Also, check the box for "Run this program as an administrator".

Let me know how that goes. 

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