driver check issue

[LaTon]

i cant print from my computer it sayn i have a driver check issue

[Kuroi_Kenshi]

Hi @LaTon,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your printer driver check issue preventing printing from your computer. Let’s go through a few checks.

Restart Printer and Computer

• Turn off the printer.
• Restart the computer.
• Turn the printer back on.
• Wait until the printer shows Ready.
• Try printing again.

Check Printer Status

• Open Control Panel > Devices and Printers.
• Right-click your printer.
• Select See what’s printing.
• Make sure Use Printer Offline is not selected.
• Clear any stuck print jobs.

Update or Reinstall Printer Driver

• Open Settings > Bluetooth & devices > Printers & scanners.
• Select your printer and choose Remove device.
• Restart the computer.
• Select Add device to reinstall the printer.
• Install the recommended driver if prompted.

Run Windows Printer Troubleshooter

• Open Settings > System > Troubleshoot.
• Select Other troubleshooters.
• Run the Printer troubleshooter.
• Apply any suggested fixes.
• Restart the computer.

Verify Driver in Device Manager

• Right-click Start and open Device Manager.
• Expand Print queues.
• Right-click your printer.
• Select Update driver.
• Restart the computer.

Please refer to one of our previous posts made by @Betty0610  that has assisted other customers with the same issue.

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Re-quot-Driver-check-issue-not-fixed-qu...

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,