driverpackageuninstall returned error 5 for package I have a HP Envy 4500.

[PhilBert14]

Thank you so much I was having the same problem on my HP Officejet 5746 after I unfortunately ran the diagnostic tool :

I tried the spooler trick, tried the set administrator, tried removing it through regedit and finally this worked.

Just when I was giving up hope, I saw this link.

PhilD

[jackco]

ShlomiL:

I searched the "WHOLE" internet...ran out of internet looking for an answer. Your solution was quick, easy and to the point. Thanks a million. You're the best !!!  You're my hero, too!!

[Raspyni]

That was absolutely intense and WONDERFUL to watch all that scroll by. Thank you for this stroke of genius.

[AlexandrosK]

Your solution solved the same problem I had with uninstalling the software for an HP Deskjet Ink Advantage 5275 printer, so many thanks for that. Do you know if this abnormal behaviour is caused by HP software or Windows 10 itself?

[Maverick9]

Hello Shlomil,

i have the same problem but your way doesnt work. Its really frustrating. I have also an HP notebook, so i dont want delete drivers which are not related to the printer/scanner. I am no able to delete the folder "hpwia..." would be great if you could help me

[jackco]

Hi Maverick,
Shlomil's solution worked for me. Perhaps, these instructions might clarify it for you...maybe you missed a step or two. I think maybe you should give it another try.

Start:
Righ-click on cmd then choose run as Administrator

Step#1; after typing the following command and pressing "enter", this command will give you OWNERSHIP of this directory and all of its sub-directories

takeown /f %windir%\System32\DriverStore\FileRepository /r /d y

Step#2; after typing the following command (substituting %username% with whatever name that's currently logged in (must have admin rights) and pressing "enter", this command will grant you full PERMISSIONS of this directory and all of its sub-directories
icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
then press enter

Step#3; after typing the following command and pressing "enter", this command will REMOVE this directory and all of its sub-directories that start with hp
for /d %G in ("%windir%\System32\DriverStore\FileRepository\hp*") do rd /s /q "%~G"
then press enter

Note Important:
Step#4 This is where I UNINSTALLED the drivers via Control Panel BEFORE the next step

After uninstalling the drivers via Control Panel (NO MORE ERRORS)
Step#5; after typing the following command and pressing "enter", this command will return OWNERSHIP back to the Administrators Group
takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y
then press enter

Conclusion: The HP drivers have been uninstalled.

[Ardumas]

You are a champion! Worked like a charm!

[ShlomiL]

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@AlexandrosK wrote:

Your solution solved the same problem I had with uninstalling the software for an HP Deskjet Ink Advantage 5275 printer, so many thanks for that. Do you know if this abnormal behaviour is caused by HP software or Windows 10 itself?

---

I would say it is caused due to a Windows Update, not due to the HP software, the software hasn't modified in any way in the same timeframe this problem began occurring, only after specific operating system updates such behavior started to be seen.

[ShlomiL]

Hi,

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@Maverick9 wrote:

Hello Shlomil,

i have the same problem but your way doesnt work. Its really frustrating. I have also an HP notebook, so i dont want delete drivers which are not related to the printer/scanner. I am no able to delete the folder "hpwia..." would be great if you could help me

---

Have you run the command to take ownership of the folders first?

Be sure to follow the steps listed on below post, run CMD as an administrator and run the 3 lines of commands into the command prompt admin console:

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/driverpackageuninstall-returned-error-5-f...

To make sure you are following the correct post, I refer to the one with the 3 lines of commands below, see the detailed steps listed in the link above:

Spoiler

takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

Please let me know if that helps @Maverick9 

[Maverick9]

Hello Shlomil,

thank for your answer. Yes i ran these three lines as an admin, but iam not able to delete the folder hpwia....in the file repository folder. The folder hpwia... is not listed as you can see in the pic down below.

Thanks for your help -