• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP color laser 150nw
Microsoft Windows 10 (64-bit)

Hi


I logged onto the EWS for my HP Color Laser 150nw using the default admin user & was prompted to change the default password. I did this, but now it won't let me log back in again!

 

I've tried searching for answers in the forums, but it seems that all the details for how to reset the printer have been DM'd to avoid people applying the instructions to the wrong printer....

 

Could you send me the instructions for my model?

 

PNMADS_0-1634067162447.png

 

 

 

thanks
Pedro

3 REPLIES 3
HP Recommended

@PNMADS

 

Welcome to the HP Support Community.

 

Let's reset the network settings:

 

Press and hold the (Wireless) button on the control panel for about 20 seconds. When the (Attention) LED and the (Power) LED start blinking together, release the (Wireless) button.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

HP Recommended

Hello,

this doenst help

i dont even use the wireless mode of my printer.

refering to the manuel procedure this only serve to reset network wifi configuration, that's not the point of my problem

 

i can access to my printer though network

i can even go on the web interface of the printer

but when i use the login button on the web interface i can't log on anymare

PNMADS_1-1634153995433.png

 

it worked the first time using the classic, admin and blank password,

i did a change of the admin user and the password for security reason, but since then i cant login anymore.

PNMADS_2-1634154242394.png

 

user password are correct but the printer doent accept them 

 

 please just tell me to do a factory reset of the printer, so i can go back to the default setting, and by that i mean, admin ID and blank password setting


regards

 

 

 

HP Recommended

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.