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‎11-27-2020 09:42 PM

HP Recommended
Product: hp deskjet 2600 all in one
Operating System: macOS 10.15 Catalina

Hello. I have had someone steal my passwords and accounts. I do not know the printer password when I go to re set up my printer and right after I domy wifi information to connect it asked me for the printer password I don't reme.ber ever making. Please advise how to reset it and also what security measures are out their for my printer? Please and thank you.

Melissagore2020@gmail.com
Category:
1 REPLY 1

‎12-04-2020 03:00 AM

HP Recommended

@MarthaD1234, Welcome to the HP Support Community!

 

If you want to reset the printer to its factory settings, I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Make sure the printer is connected to a secured wireless network. All the devices connected to the same network will be able to access the printer.

If you do not want any other devices on this network to access the printer, then you have to use a USB cable.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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