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‎06-17-2025 02:43 AM

HP Recommended
Product: HP DeskJet Ink Advantage 5275 All-in-One Printer

Subject: Unable to Download Driver and Connect HP DeskJet 5275 Printer to PC

Message:
Hello,

I am having trouble downloading the driver for my HP DeskJet 5275 printer. Every time I try, the website redirects me to the HP Smart app, which does not respond or complete the installation.

Additionally, I am unable to connect the printer to my computer via USB or Wi-Fi because the driver installation does not complete successfully.

Could you please help me with a direct download link for the driver or provide instructions to install the printer without using the HP Smart app?

Thank you very much for your assistance.

Best regards,
Barak

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2 REPLIES 2

‎06-17-2025 02:44 AM

HP Recommended

i have win 10

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‎06-18-2025 08:15 AM

HP Recommended

@ba128, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding Driver Installation for HP DeskJet 5275 Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

It seems that you're experiencing issues with downloading and installing the driver for your HP DeskJet 5275 printer. Here are the steps to troubleshoot and resolve this issue:

 

Uninstall and Reinstall the Software

Disconnect the USB Cable

  • If you already connected the printer to your computer, disconnect the USB cable.

Uninstall the Software

  • Go to the Windows Control Panel.
  • Select "Add or Remove Programs."
  • Find the HP DeskJet software and click "Change/Remove."
  • Follow the onscreen instructions to complete the uninstallation.

Restart Your Computer

  • After uninstalling the software, restart your computer.

Prepare for Installation

  • Turn off the printer and wait for a minute before turning it back on.

Reinstall the Software

  • Download the driver from the HP Customer Support - Software and Driver Downloads page. Ensure you select the correct operating system.
  • Follow the on-screen instructions during installation and connect the USB cable only when prompted.
  • If the issue persists with the HP Smart app, you can download the full feature driver directly from the HP website.  

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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