how to clear memory on my officejet 6700

[tggraham]

I am going to recycle my officejet 6700 printer and want to clear the memory. Unfortunately the process described in previous support replies to this issue do not work as I have a Printer Failure error. "Problem with printer or ink system."  I have restarted a number of times but the error persists.

How do I physically remove the memory? the printer is being recycled so no need to worry about damage to it.

[Echo_Lake]

@tggraham

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Follow the below steps to do a semi-full reset.

• Press Power button to turn the Printer On. 

• Press BL, BL, BL, BL (bottom left icon. The “return” icon which may not be highlighted. Look very closely to find it and tap on it 4 times) Buttons, in sequence. 

• Touch Support Menu. 

• Select Reset Menu and Touch OK. 

• Select Semi-Full Reset and Touch OK. 

• Wait for unit to Power Down/Turn Off. 

• Press Power button to turn the Printer On. 

Hope this helps! Keep me posted for further assistance.
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