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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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tggraham
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Message 1 of 2
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how to clear memory on my officejet 6700

‎09-22-2020 12:56 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I am going to recycle my officejet 6700 printer and want to clear the memory. Unfortunately the process described in previous support replies to this issue do not work as I have a Printer Failure error. "Problem with printer or ink system."  I have restarted a number of times but the error persists.

 

How do I physically remove the memory? the printer is being recycled so no need to worry about damage to it.

 

 

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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‎09-25-2020 01:52 PM

HP Recommended

@tggraham

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Follow the below steps to do a semi-full reset.

  • Press Power button to turn the Printer On. 

  • Press BL, BL, BL, BL (bottom left icon. The “return” icon which may not be highlighted. Look very closely to find it and tap on it 4 times) Buttons, in sequence. 

  • Touch Support Menu. 

  • Select Reset Menu and Touch OK. 

  • Select Semi-Full Reset and Touch OK. 

  • Wait for unit to Power Down/Turn Off. 

  • Press Power button to turn the Printer On. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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