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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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how to clear memory on my officejet 6700

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Microsoft Windows 10 (64-bit)

I am going to recycle my officejet 6700 printer and want to clear the memory. Unfortunately the process described in previous support replies to this issue do not work as I have a Printer Failure error. "Problem with printer or ink system."  I have restarted a number of times but the error persists.

 

How do I physically remove the memory? the printer is being recycled so no need to worry about damage to it.

 

 

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@tggraham

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Follow the below steps to do a semi-full reset.

  • Press Power button to turn the Printer On. 

  • Press BL, BL, BL, BL (bottom left icon. The “return” icon which may not be highlighted. Look very closely to find it and tap on it 4 times) Buttons, in sequence. 

  • Touch Support Menu. 

  • Select Reset Menu and Touch OK. 

  • Select Semi-Full Reset and Touch OK. 

  • Wait for unit to Power Down/Turn Off. 

  • Press Power button to turn the Printer On. 

Hope this helps! Keep me posted for further assistance.
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I am an HP Employee

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