hp 9010 printer locks up and I have to reboot to make it work again. Blue light is blinking when lo

[kws1111]

hp 9010 printer locks up and I have to reboot to make it work again. Blue light is blinking when lo

[Raj1788]

@kws1111

Thank you for joining the HP Community

Will the copy work fine, when the blue light blinks?

If yes, follow the below solution.

I suggest you do a Hard Reset on the printer and assign manual IP to the printer.

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Assign Manual IP to the printer:

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

Refer to the video link for step by step instructions - https://www.youtube.com/watch?v=SCnYyq80V9g 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[kws1111]

When I say it is locked up - that is what I mean.  The only thing I can do is power off and power back on.  Everything works fine then.  It is like it is in a tight loop and not responding to anything.  I already have a static IP.  At least that is what most networking people call them.  Not sure what you mean by "manual" ip other than that.

I have had multiple other HP printers and have never seen any behavior like this.

Any other ideas?

[Raj1788]

@kws1111

Let's try updating the printer.

Click on this link: https://support.hp.com/in-en/document/c02919168 for Updating or Upgrading Printer Firmware.

Keep me posted.

Have a great day!

Cheers 🙂

[kws1111]

Thank you for your help on this.   I tried to update the firmware but it says it is already up to date.  However in the process

it locked up again - but this time I was able to do a copy while the blue light was blinking.  I couldn't get to it externally over the network and when I checked the status from the printer itself it said it was offline and couldn't see the wifi SSID/network.  But I could still use the network fine with other devices.  So I infer that the blinking blue light means it has somehow lost connectivity but is still functioning internally.  

So with that information - do you still want me to do a hard reset and reenter the static IP?

Or would you prefer I do something else?

Thanks again.

[kws1111]

OK - I did the hard reset as suggested.  It didn't really seem to do anything other than power off and power back on.  None of the settings changed as far as I could tell.  Did you mean to have me do a factory reset?

Anyway - the static IP was still in place so again no change there.  Whatever is causing it to lose network connectivity will keep happening until I change something.

[Raj1788]

@kws1111

Appreciate all your time and efforts!

This could be a hardware issue, I would personally suggest you contact our HP Support. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!