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hp Officejet Pro 9025e wont wake up from sleep mode

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officejet Pro 9025e

The printer goes into sleep mode and won't wake up until I unplug and replug to reboot. The printer screen goes black and won't respond to touch. If I send a document from my computer to print while it is in sleep mode, the doc sits in the queue with "error" next to it. I went into settings and the only option I can find is to delay sleep mode for 15 minutes. Is there a way to shut off sleep mode?

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@mcbell 

 

Sleep Mode is adjustable but not something you can switch off.

 

User Guide

Manage Power - Page 190

 

One of the things that might be happening:

If the printer is connected to a surge protector, the printer might not be able to draw enough power to wake when it's time to do so. If the printer is plugged into a surge protector, plug the printer into the wall outlet and check for any difference.

 

Less likely, but possible, the wall outlet might not be providing enough clean power to wake the printer.

 

Finally, if the printer is plugged into a Battery backup / power conditioner, it might not be able to draw the power it needs.

 

It is possible there is something else going on - in fact, it is likely the root of the problem lies elsewhere...

 

One more idea:

Printer Turns Off Unexpectedly or Repeatedly

 

Good to know - Embedded Web Server (EWS)

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Power Management

 

If the printer is in Warranty and you cannot resolve the issue, Contact HP Support

 

Reminder

Case submission is primarily directed at those whose devices are still in Warranty.

For the rest of us, this is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge:

Post New Question

Scroll to bottom > Ask the Community

 

 

NOTES

  1. If you wish to pay for phone / out-of-warranty support, let me know and I will forward a request.
  2. If your device is in Warranty and you cannot submit your case to Support, let me know and I will forward a request.

 

 

HP Technical Support – Contact Information

 

Submit information / case online

Sign in or continue as a guest

 

Reminders

  • HP Phone numbers you find on the Internet have likely been hijacked.
  • HP Support USA does not post public phone numbers.
  • HP Support USA requires online case submission - local contact options are displayed after the case is submitted.

 

Many roads lead to HP Support.

 

In Windows

Settings > System > About > (Support) Online support > Contact an HP Agent

 

OR

 

Open your regional  HP Community

At the top of the web page, hover mouse over Support

Beneath Support Resources > Contact Us

 

OR

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

OR

 

Regional Links

 

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

 

OR

 

>>> Option - HP Support is on Facebook <<<

HP on Facebook

 

OR

 

Some regions in the World offer WhatsApp to connect with HP Support

 

NOTE - At this writing:  USA is not included in supported regions.

NOTE 2:  Submission Checks the device warranty status

 

Covered regions – minute 2:08

Video:    WhatsApp - HP Support

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Warranty Check / Product Registration

 

 

  • Register your product during first setup or soon afterwards

            Register HP Product and Registration FAQ

 

  • Check the Warranty on your product

           Warranty Check – Single or Multiple Devices

 

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

NOTE: The online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9025e All-in-One Printer 

 

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To accept the answer, Click "Accept as Solution" .

 

 

 

Dragon-Fur

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