• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-13-2017 09:55 PM

HP Recommended
Product: HP Envy 5660
Operating System: Microsoft Windows 10 (64-bit)

I've had this for about 6 months and never had a problem.  All of a sudden it's not printing. I hit print and nothing happens.  I've turned it off and on but still nothing.  It is connected to my HP Slimline 400 PC wirelessly.  I am subscribed to Instant Ink but haven't put in the first cartridges yet as I am still using the ink that came with it. 

11 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-15-2017 07:03 AM

HP Recommended

Hello @ellenwheels,

 

The document I recommended would have resolved the issue as well. 🙂

 

Please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Don't forget, we're just a message away if you require assistance. 🙂 

 

Your Trusted HP Instant Ink Services Specialist

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎03-14-2017 10:30 AM

HP Recommended

Hello @ellenwheels,

 

Welcome to the HP Support Forums! 

 

I understand that you're unable to print with your  HP Envy 5660 Printer. I would be happy to look into this with you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

What is the error message you're receiving when you try to print? 

Are you able to perform a copy? 

Are you low on ink?  You can check your ink levels a few different ways, please see here for assistance:  

 

In the meantime, please try the steps within this guide:

Which version of Windows are you running? Click here of you need assistance.  

 

If the issue persists, please provide more information. 

 

Your Trusted HP Instant Ink Services Specialist

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎03-14-2017 05:27 PM

HP Recommended
The ink levels are fine. I am not getting an error message. I just hit Print and the printer does nothing. The steps to reconnect in the Link you supplied seems to be for printers that are attached. Mine is a wireless connection. I am using Windows 10.
Was this reply helpful? Yes No

‎03-14-2017 07:57 PM

HP Recommended

Well, must have been a wifi hiccup or something. When I turned on my computer this evening, it spat out everything I tried to print last night.  Thanks for trying. 

Was this reply helpful? Yes No

‎03-15-2017 07:03 AM

HP Recommended

Hello @ellenwheels,

 

The document I recommended would have resolved the issue as well. 🙂

 

Please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Don't forget, we're just a message away if you require assistance. 🙂 

 

Your Trusted HP Instant Ink Services Specialist

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.