hp envy 7855 printer stuck on loading page

[bostonbeans]

printer stuck on loading page buttons are not visible 

[zoey7886]

@bostonbeans, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Envy 7855 Printer Stuck on Loading Page! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Envy 7855 printer is stuck on the loading page and the buttons are not visible, you can try the following troubleshooting steps to resolve the issue:

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds to allow the internal components to reset.
• Plug the printer back in and turn it on.

Check for Paper Jams:

• Open the printer covers and check for any paper jams or obstructions.
• Carefully remove any stuck paper.

Reset the Printer:

• With the printer powered on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait for 60 seconds.
• Reconnect the power cord to the wall outlet and the rear of the printer.
• Turn on the printer if it does not turn on automatically.

Update Firmware:

• Ensure that the printer's firmware is updated to the latest version. You can check for updates on the HP support website.

Factory Reset:

• If the issue persists, try performing a factory reset. Refer to the printer's user manual for instructions on how to reset the printer to its factory settings.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,