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This is likely a paper type issue. On both the printer and driver you need to set the paper type to match. From your description it sounds like either the default paper type or the paper type requested by your print job is "color lok" and not plain paper. You need to set the paper type on the printer itself to plain and set the driver settings to plain paper.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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