issue in scanning of my printer 2135

[SSS64]

issue in scanning of my printer 2135

[Sneha_01]

Hi @SSS64 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having issues with scanning on your HP DeskJet 2135, here are some troubleshooting steps you can try:

1. Check Connections

• Ensure the printer is properly connected to your computer (via USB) and that it’s powered on.

2. Update Drivers

• Visit the HP support website and download the latest drivers and software for the DeskJet 2135. Installing the latest software can resolve many issues.

3. Use HP Smart App

• If you haven't already, download the HP Smart app from the Microsoft Store or HP’s website. This app provides a straightforward way to scan and manage your printer.

4. Run Windows Troubleshooter

• On your computer, go to Settings > Update & Security > Troubleshoot. Run the troubleshooter for printers to detect and fix common issues.

5. Check for Software Conflicts

• Close any other scanning software that might be running, as it can interfere with the scanning process.

6. Check Scanner Settings

• Open the HP Printer Assistant or HP Smart app and check the scanning settings. Ensure the correct settings are selected for your scan (e.g., color, resolution).

7. Reset the Printer

• Power cycle the printer by turning it off, unplugging it for about 60 seconds, and then plugging it back in and turning it on.

8. Check for Errors

• Look at the printer's control panel for any error messages or flashing lights, which may indicate specific issues.

9. Reinstall the Printer

• Remove the printer from your computer (via Control Panel > Devices and Printers), then reinstall it. This can help reset the connection.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support