issue on installing software and driver on hp officejet 200 mobile printer

[dgkrueg]

officejet 200 mobile printer was set up but get message "driver is unavailable' on printer eventhough i have installed the HP software...it will not install the driver and will not print.  Setup should not be this difficult and HPsmart doesnt seem to be able to install the driver..tried all diagnostic tools no help

[Betty0610]

@dgkrueg

Welcome to the HP Support Community.

If you're on a Windows Computer, try these steps:

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[1basejump]

I have tried the suggested method to resolve the driver unavailable issue but it doesn't work, the re instalation shows the same issue. Windows 10 finds the driver but will not allow it to be used due to a digital signature not being correct.

Some form of help would be appreciated 

[Betty0610]

@1basejump

Welcome to the HP Support Community.

Which printer do you have?

Thanks 🙂

[1basejump]

@Betty0610

I have the HP Officejet 200 mobile printer.

[Betty0610]

Try the HP Smart App: https://support.hp.com/in-en/document/c04675142

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!