locked features officejet printer 9025 all-in-one

[LynnH94]

On the printer screen it say " feature has been locked by the person who set up the printer."  Ok, thats me. I didn't lock it.

How do I unlock it and or reset to factory settings?  I have uninstalled, reinstalled, unplugged and uninstalled and let it sit for a couple of days.  Still locked.

Please Help

[Garry_C · Accepted solution]

Hi.

Thank you for contacting HP.

For Unlocking your printer, you need to perform a Restore Factory Default.

I will send the steps to Restore Factory Default in your mail box as a private message.

Please check you mailbox.

Although I am an HP employee, I am speaking for myself and not for HP.

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[LynnH94]

Thank-You for your time and assistance.  I read on another site to keep hitting the back button on the printer screen.  I did that and it reset to factory settings.