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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
hopelessdrudge
New member
4 4 0 0
Message 21 of 68
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Thanks Andy, not straightforward but I've finally managed a downgrade. Very grateful for your reply.

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AdrianLavery
Level 2
10 9 0 3
Message 22 of 68
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I can completely understand where you are coming from.  While its a super printer I will not be told where I can buy my toner from.  I thought actually what they are doing is illegal, wasn't there some European law passed about it!

ThierryB68
Author
Level 2
9 8 1 12
Message 23 of 68
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I also think it's a bit on the razor's edge from a legal point of view, especially since this update completely and suddenly changes the printer's behaviour with 3rd party toners, without any warning for the end user!

But who is going to try to sue a giant?....

 

 

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AdrianLavery
Level 2
10 9 0 3
Message 24 of 68
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I’m delighted you got sorted. Never again will I buy a HP product after this. I’m sure I wasted many hours getting this sorted. 

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BadUpdate
Level 2
12 10 0 4
Message 25 of 68
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Same issue and am using non-OEM cartridges.  Have NOT had a single issue with the cartridges.  Sounds like this is a very good case for a class action lawsuit. I will call a legal counsel today to see if this is something worth pursing.  There was no warning and for HP to implement this without warning seems to be a bit fraudulent!

BadUpdate
Level 2
12 10 0 4
Message 26 of 68
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Now isn't that interesting!  Seems that the previous firmware is no longer available.  Calling legal counsel today to see if a class action lawsuit is worth pursuing.

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AdrianLavery
Level 2
10 9 0 3
Message 27 of 68
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Don’t worry, I kept copies of the firmware. 

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BadUpdate
Level 2
12 10 0 4
Message 28 of 68
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Amazing!  As mentioned earlier, HP has REMOVED the previous firmware update from the UK link in the original thread.  I was able to find it here: https://www.hp-file.net/hp-laserjet-pro-m281fdw-driver/  . Looks like HP will have to deal with unhappy customers... bet there will be a class action lawsuit on the horizon!

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epkulse
Level 1
6 5 0 3
Message 29 of 68
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Trie to download and downgrade the firmware - but it fails. So, now I have a completely useless printer. HP will never ever regain confidence after this. Everyone should stay away from their crappy products for ever. They need to suffer from this action!

epkulse
Level 1
6 5 0 3
Message 30 of 68
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Tried using firmware from here - now it works again...

https://drive.google.com/drive/folders/1uq5XukEbXyDaQUg6mDdjLMTVRUmjXKom

 

Whenever I buy a new printer - never will even look at HP again. Terrible way to treat customers. And possibly even breaking EU-laws. Hope someone knows how to report this to see if this type of action is legal - I doubt it. I believe there are lots of companies selling aftermarket toners that should make a lawsuit! 

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