my Hp envy photo 7155 is stuck on the loading screen how do I reset it?

[Nickysamich]

My Hp Envy photo 7155 Is stuck on the loading screen. I already followed the reset directions to no avail. How do I fix it?

[Dilip_18]

Hi@Nickysamich,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP ENVY Photo 7155 All-In-One Printer is stuck on the initialization screen. Check if you can bypass this to access the home screen of the printer.

If yes, let us try this: Go to Setup > Tools > Restore to factory defaults

Note: You will have to reconnect the printer to the wireless network after the reset

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Check for any jams inside the printer and make sure the carriage is moving freely.

I have a few recommendations 

• Remove the ink cartridges from the printer. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip. Wait at least 60 seconds. Plug the power cord back into the wall outlet..

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[JH1608]

Can you help me out?  My printer HP envy 7155 is also stuck.  Tried everything recommended.  Also tried to update but can not as won't recognize printer is even turned on.  I am in need of help!  

[sandytechy20]

@JH1608

Welcome to the HP support community.

I understand that your printer is stuck on the loading screen. I am glad to assist you.

You might have to reset the printer to fix this issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Nmessina]

Hello, I'm having the exact same issue and have tried everything I have read on every forum post. Can you message me the instructions as well? The normal reset does not work and since it does not pass the initial screen I cannot update it. Thank you.

[JH1608]

The reset instructions they sent me won’t work because it’s stuck on the loading screen. I think it’s a lost cause

[Nmessina]

Wow, it seems like in every forum post I read about this issue. Hp tells people to do the same two things, which either don't help or you simply can't because it's stuck. They have offered no solutions and just seem to stop answering people. It's ridiculous..

I assume our issue is just a bug in the software or something, I feel like if they just tell us a simple way to reflash the software, update it without it being in the main screen, or something along those lines, it can be fixed. I highly doubt it tho..

[sandytechy20]

@Nmessina

Welcome to the HP Support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[macps]

Nothing works! !! This is so frustrating!!!

There is a bug in their software and it's f8cking ridiculous!  I want to throw this lame printer out the window for causing me this much stress from JUST WANTING TO PRINT SOMETHING!!!!

First, it said to download the HP Smart app which is the most frustrating, slow, worthless app for a printer ever made! NOT SMART AT ALL!!! IT MAKES EVERYTHING SO HARD TO DO AND SO DIFFICULT TO ACCOMPLISH! GOSH I JUST WANT TO PRINT ON MY F8CKING PRINTERRRR!!!!

When I downloaded HP Smart, it says it cannot print because it is not enrolled in HP Instant Ink (which it totally is! that is what i have been using for the past 4 years!!). Then all of a sudden, the wireless connection disappeared, and then now my printer won't even start! It's stuck on that f8cking logo for three days and it's not doing anything here just taking up space, it's so f8cking USELESSSSSSS!!!!