my computer doesn't recognize the printer

[artemis10]

hello! my computer does't find my printer an it says there is a problem with the parameters 0x80070709

[Raj_05]

Hi @artemis10,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0x80070709 typically indicates an issue with the printer settings or configuration on your computer. Here are several steps to troubleshoot and resolve this issue.

Check Printer Connections:

• Ensure that your printer is properly connected to your computer and turned on.
• If using a USB connection, try a different USB port or cable.
• If using a network connection, ensure your printer and computer are connected to the same network.

Restart Devices:

• Restart both your computer and the printer to refresh their connections and settings.

Run Printer Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select Printer and click Run the troubleshooter. Follow the on-screen instructions.

Reinstall Printer Drivers:

• Press Win + R to open the Run dialog, type devmgmt.msc, and press Enter to open Device Manager.
• Find your printer under Printers or Print queues.
• Right-click your printer and select Uninstall device.
• Go to the HP website and download the latest drivers for your printer model. Install them and then reconnect your printer.

Check Printer Services:

• Press Win + R, type services.msc, and press Enter.
• Scroll down and find Print Spooler.
• Right-click Print Spooler and select Restart.
• Ensure that the startup type is set to Automatic.

Change Default Printer:

• Go to Settings > Devices > Printers & scanners.
• Ensure the correct printer is set as default. If not, select your printer and click Set as default.

Modify Registry Settings:

• Press Win + R, type regedit, and press Enter to open the Registry Editor.
• Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows.
• Find the entry named Device on the right pane.
• Ensure the value matches your printer's name. If not, double-click Device and change the value to your printer's name.

Install Windows Updates:

• Ensure your Windows OS is up to date by going to Settings > Update & Security > Windows Update.
• Click Check for updates and install any available updates.

By following these steps, you should be able to resolve the error 0x80070709 and get your HP printer working correctly.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support