my envy 6000 won’t connect to wifi

[envybaby24]

My envy 6055e was working just fine yesterday, Now, it won’t connect to my wifi and won’t print anything. When I try to reconnect it to the HP smart app, it is unable to detect. I did not change wifi routers, I already tried holding the wifi button and power button simultaneously, holding the wifi button for 3 seconds, etc. I pay for InstantInk, but can’t even use it? Please help!

[Sneha_01]

Hi @envybaby24,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It’s frustrating when your printer suddenly stops connecting to Wi-Fi. Here’s a step-by-step guide to troubleshoot your HP Envy 6055e:

Restart Everything:

• Printer: Turn it off, wait 30 seconds, and then turn it back on.
• Router: Unplug it, wait 30 seconds, and then plug it back in.
• Computer or Mobile Device: Restart the device you’re using to connect to the printer.

Check Wi-Fi Signal:

• Ensure that your printer is within range of your Wi-Fi router.
• Check if other devices are able to connect to the Wi-Fi network without issues.

Reconnect Printer to Wi-Fi:

• On your printer’s control panel, navigate to the Wireless settings or Network Setup.
• Select Wireless Setup Wizard and follow the prompts to reconnect to your Wi-Fi network.

Update HP Smart App:

• Ensure that the HP Smart app is updated to the latest version.
• If it’s already updated, try reinstalling the app: uninstall it, then download and install it again from your app store.

Reset Network Settings:

• On the printer, go to Settings > Printer Maintenance > Restore Network Settings.
• Reconnect to your Wi-Fi network using the Wireless Setup Wizard.

Check HP Smart App Connection:

• Make sure your device is connected to the same Wi-Fi network as your printer.
• In the HP Smart app, select Add Printer and see if it detects your printer.

Check for Firmware Updates:

• Sometimes a firmware update can resolve connectivity issues.
• Go to the HP Support website and look for firmware updates for your printer model.

Network Configuration:

• Verify that your router is not blocking new devices from connecting.
• Ensure that your network is not set to hide its SSID (network name).

Factory Reset:

• If all else fails, you can perform a factory reset on your printer. This will erase all settings, so you’ll need to set up the printer again from scratch.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support