my printer wont print from word

[Tucker11]

My printer wont print from word or from the web it will print only headers and not content

[Echo_Lake]

@ Tucker11

Thank you for joining HP Forums.

I'll be glad to help you 🙂

I see that you’re unable to print Word documents and the web page.

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Was there any error message while trying to print from Word document?

Have you tried printing from a different web browser?

Does this happen only while printing from one website or all the different websites?

Could you share a picture of the printed document?

Let’s try these steps to resolve the issue:

Try printing from another web browser and different web pages and let me know!

For Word printing issue, try these steps:

Disable UAC:

Here are the steps to configure UAC settings: 

• Open User Account Control Settings by clicking the Start button and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings. 
• To turn off UAC, move the slider to the Never notify position, and then click OK.  
• if you're prompted for an administrator password or confirmation, type the password or provide confirmation.
• You will need to restart your computer for UAC to be turned off. 

Give Full permission:

• Press the "Windows logo key" + "r" to get “Run" - Type "spool" and press ok.
• Right-click on "PRINTERS" - Select "Properties"
• Select "Security" tab. You will find few entries like "Administrators" and "users", click on "Edit" and give "Full permission" to all the entries. Save / apply the settings.
• Go to "Devices and printers", right-click on the new printer that you installed and select "Printer properties".
• Select "Security" tab. You will find few entries like "Administrators" and "users", click on "Edit" and give "Full permission" to all the entries. Save / apply the settings.
• Restart your computer and then try to print.

Root level uninstall and reinstall printer drivers:

• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here

Keep me posted,

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Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

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