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HP Recommended
HP officejet pro 6968
Microsoft Windows 10 (64-bit)

My printer wont print from word or from the web it will print only headers and not content

1 REPLY 1
HP Recommended

@ Tucker11

Thank you for joining HP Forums.

I'll be glad to help you 🙂

 

I see that you’re unable to print Word documents and the web page.

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Was there any error message while trying to print from Word document?

Have you tried printing from a different web browser?

Does this happen only while printing from one website or all the different websites?

Could you share a picture of the printed document?

 

Let’s try these steps to resolve the issue:

Try printing from another web browser and different web pages and let me know!

For Word printing issue, try these steps:

Disable UAC:

Here are the steps to configure UAC settings: 

  • Open User Account Control Settings by clicking theStartbutton and then clickingControl Panel. In the search box, typeuac, and then clickChange User Account Control settings. 
  • To turn off UAC, move the slider to theNever notify position, and then clickOK.  
  • if you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  • You will need to restart your computer for UAC to be turned off. 

Give Full permission:

  • Press the "Windows logo key" + "r" to get “Run" - Type "spool" and press ok.
  • Right-click on "PRINTERS" - Select "Properties"
  • Select "Security" tab. You will find few entries like "Administrators" and "users", click on "Edit" and give "Full permission" to all the entries. Save / apply the settings.
  • Go to "Devices and printers", right-click on the new printer that you installed and select "Printer properties".
  • Select "Security" tab. You will find few entries like "Administrators" and "users", click on "Edit" and give "Full permission" to all the entries. Save / apply the settings.
  • Restart your computer and then try to print.

Root level uninstall and reinstall printer drivers:

  • Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Upicon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.