• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP LaserJet MFP M234sdw Printer
Microsoft Windows 11

 

I am having trouble connecting or changing to jet ink.

1 REPLY 1
HP Recommended

Hi @momonow123,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your HP LaserJet MFP M234sdw printer is not recognizing your PC while it does recognize a different one, there are a few steps you can take to troubleshoot.

 

Check Connection Method:

  • USB Connection: Ensure that the USB cable is securely connected to both your printer and PC. Try using a different USB port on your PC.
  • Network Connection: If you're connecting via Wi-Fi or Ethernet, make sure your PC is on the same network as the printer.

Printer Driver:

  • Update Driver: Ensure that you have the latest printer driver installed on your PC. You can download the latest driver from the HP website.
  • Reinstall Driver: Sometimes reinstalling the printer driver can resolve recognition issues. Go to Control Panel > Devices and Printers, remove the printer, then reinstall it using the latest driver.

Printer Settings:

  • Network Configuration: If using a network connection, make sure the printer’s network settings are correctly configured. Check the printer’s network setup through its control panel or embedded web server.

Windows Settings:

  • Add Printer: Go to Settings > Devices > Printers & scanners, click on Add a printer or scanner, and see if your printer appears in the list. If not, try selecting The printer that I want isn't listed and follow the prompts.

Printer Status:

  • Restart Devices: Restart both your PC and the printer.
  • Check Printer Status: Make sure the printer is turned on and not displaying any error messages.

Troubleshooting Tools:

  • HP Smart App: Use the HP Smart app to troubleshoot and set up your printer. It often provides additional diagnostic tools.

Compatibility:

  • Ensure that your PC’s operating system is compatible with the printer’s driver.

If you’re having trouble with changing to jet ink, you might need to check the following:

  • Ink Cartridges: Make sure you’re using the correct ink cartridges for your printer model.
  • Installation: Follow the instructions provided with the new ink cartridges for proper installation.
  • Printer Settings: Some printers have settings for managing ink types; check the printer’s control panel or software for these settings.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.