• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-17-2024 11:45 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I'm getting this error on a Dell laptop running Windows 10 Pro in the Windows Update screen. I get the error:

 

Hewlett-Packard - USB - 2/18/2019 12:00:00 AM - 40.13.1167.1948

Status: Download error - 0x800f020b

Retry

 

I Do print to 2 different HP printers from this PC,  (network printers, not physically connected to the PC) so that's the on HP equipment I interact with. This driver download has been failing for quite some time. I contacted Microsoft and worked with their Tier 1, Tier 2, and Tier 3 folks for 4 days and the problem still exists, even after going through the aggravation of having Microsoft re-install Windows 10 on my laptop twice. I assume this driver is an HP driver for something, I just don't know how to get it deleted or replaced with a working driver update. I tried to find a contact phone number at HP support, but they do a really good job of "not identifying" a group within HP who could assist.

Category:
2 people had the same question
1 REPLY 1

‎01-17-2024 12:02 PM

HP Recommended

See this discussion for the solution...

 

Solved: Re: HP – USB Install error – 0x80070103 in Windows Update - HP Support Community - 8531560

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.