new printer loaded all software prints off my i phone but not computer status says "not Installed

[D-n-Dinc8910]

new printer/ loaded all software/ prints off my i phone but not computer/ status says "not Installed

uninstalled then re installed 3 times no change

hp office jet pro 8130e

[Raj_05]

Hi @D-n-Dinc8910,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've done a lot of troubleshooting already. Here are some additional steps to try for resolving the "Not Installed" issue with your HP OfficeJet Pro 8130e printer.

Check Printer Connections

• USB Connection: Ensure the printer is properly connected to your computer via USB. Try using a different USB port or cable if possible.
• Network Connection: If the printer is networked, ensure it is connected to the same network as your computer.

Update Printer Drivers

• Go to the HP Support website and download the latest drivers for the HP OfficeJet Pro 8130e. Install them and restart your computer.

Run the HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor. This tool can automatically diagnose and fix common printing and scanning issues.

Set the Printer as Default

• On your computer, go to Settings > Devices > Printers & Scanners.
• Find your HP OfficeJet Pro 8130e in the list and select it.
• Click on Manage and then Set as default.

Remove and Re-add Printer

• Remove Printer: Go to Settings > Devices > Printers & Scanners, select the printer, and click Remove device.
• Re-add Printer: Click on Add a printer or scanner and follow the prompts to add your HP OfficeJet Pro 8130e again.

Check Windows Print Spooler Service

• Press Win + R, type services.msc, and hit Enter.
• Locate Print Spooler in the list, right-click it, and select Restart.
• Check if the issue is resolved.

Reinstall HP Smart Software

• Uninstall the HP Smart software completely.
• Reboot your computer and reinstall the latest version of HP Smart from the HP Smart App page.

Check for OS Updates

• Ensure your operating system is up to date as sometimes updates can fix compatibility issues

Check for OS Updates

• Ensure your operating system is up to date as sometimes updates can fix compatibility issues.

[Raj_05]

Printer Firmware Update

• Check if there is a firmware update available for your printer on the HP Support website. Updating the firmware can sometimes resolve issues with printer connectivity and functionality.

Firewall/Security Software

• Sometimes, firewall or security software can block printer connections. Check your firewall settings to ensure that your printer is allowed through.

Check Printer Status and Alerts

• Ensure there are no error messages or alerts on the printer itself. Sometimes, printers display error messages that can help identify the problem.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support